FAQ

1. Are all bags handmade?
Yes! I personally handcraft every single bag here at Joan’s Bags. From cutting the fabric to stitching and finishing, each piece is truly one of a kind. I put care, patience, and attention to detail into every step.

2. What materials do you use?
I work only with premium, ethically sourced materials—genuine leather, soft suede, beautiful high-quality fabrics, and durable hardware. I carefully choose each one for its strength, elegance, and the way it develops character over time.

3. Are the bags limited edition?
They are. Since I make each bag by hand in small batches, most designs are available only in limited quantities. Once a style sells out, I may not bring it back—so if you find a favorite, don’t wait too long!

4. Do you accept custom orders?
As I’m preparing for retirement, I’m no longer able to take on custom or made-to-order requests. I invite you to browse the final collection while it’s still available.

5. How do I care for my bag?
To keep your bag looking its best, avoid moisture, direct sunlight, and rough surfaces. For my real leather bags, wipe gently with a soft, dry cloth and occasionally use a leather conditioner. You can find my detailed leather care guide here. If your bag is made from my premium vegan leather, it’s just as easy—simply follow the steps in my vegan leather care guide.

6. Do you ship internationally?
At this time, I only ship within the U.S. If that ever changes, I’ll update this section and share the news in my newsletter.

7. What are your shipping times?
Orders are usually processed within 2–3 business days. Delivery typically takes 5–10 business days depending on where you live. You’ll receive a tracking number as soon as your bag is on its way.

8. What is your return policy?
Because each piece is handmade in limited quantities, all sales are final. If you receive the wrong item or something arrives damaged, please contact me within 7 days of delivery and I’ll make it right.

9. Can I still shop after your retirement announcement?
Yes, but only while supplies last. Joan’s Bags is winding down, so I encourage you to take a look at the final pieces before they’re gone for good.